Warranty

1-Year Factory Warranty

  • 1 Year SeaViewer Factory repair/replacement Warranty against factory defects under normal use on all SeaViewer Cameras.
  • 3rd-Party equipment, e.g. Batteries, Monitors, Recorders and Power Adapters, Warranted by their Manufacturer (typically 90 Days).
  • User Manual and Warranty information enclosed with these products.
  • All returns: Purchaser must obtain RMA Number from SeaViewer in advance of shipping.
  • All Products must be received at SeaViewer at Purchaser's expense in original condition and packaging within Warranty Term from original shipping date. If a unit is determined by SeaViewer to be defective under the Warranty terms above, SeaViewer will pay the cost of Ground shipping the repaired/replaced unit back to the Purchaser.

30-Day No questions asked Refund (stock models)

If not satisfied, we will REFUND purchase price within 30 Days provided :

  • Purchaser must obtain RMA Number from SeaViewer in advance.
  • All Products must be received at SeaViewer at Purchaser's expense in original condition and packaging within 30 Days of original shipping date.
  • Refund Amount will be less 15% to cover Bank Charges, Inspection, and Testing.

30-Day Upgrade Option (stock models)

We will UPGRADE your Camera/System within 30 Days provided :

  • Purchaser must obtain RMA Number from SeaViewer in advance.
  • All Products and Upgrade Amount must be received at SeaViewer at Purchaser's expense in original condition and packaging within 30 Days of original shipping date.
  • Upgrade Amount will be Current Price of new Equipment less original Purchase Price, plus Shipping and taxes (if applicable).
EXCEPTIONS:
1) Due to re-sale considerations, Special Order equipment is not eligible for REFUND or UPGRADE programs, although WARRANTY section above will still apply.  Special Order equipment is any non-stock model, including :
  • Custom cable lengths other than standard (150' or 50' for Great Lakes™ version)
  • PAL conversion
  • Neutral Buoyancy conversion
  • Modified cable attachment/placing
  • Modified lighting (including Underwater lights)
  • Surface Consoles
  • Recorders
NOTE: Special Order equipment requires a minimum 1 week build-time after receipt of funds.

2) Auction purchases are not eligible for 30-day REFUND program, although WARRANTY and UPGRADE sections above apply.

3) Abuse of Camera, Cable or Accessories IS NOT covered under Warranty.   Electronic damage due to over-voltage or incorrect polarity from non-SeaViewer power supplies or Monitors, or incorrect MAINS voltage, is NOT covered under Warranty.   See  Power Requirements   for details.   
Disassembly of probe or cables VOIDS Warranty.

SeaViewer1@SeaViewer.com   

SeaViewer Cameras Inc
6012 E Columbus Dr 
Tampa, FL 33619 USA   
Fax: 1-813-235-0818
PH: 1-813-242-6160